Refund policy

When we refund a payment for Duplicate Finder for Xero. Last updated 15 November 2026.

Who takes the payment

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the merchant of record for all our orders: it takes the payment, charges any sales tax or VAT, and issues refunds. You can ask us or Paddle for a refund; we approve every refund this policy allows.

Monthly plan

Cancel at any time: press "Manage or cancel the subscription" on your scan page (it opens Paddle's billing portal), use the link in your Paddle receipt e-mail, or e-mail [email protected] and we cancel it for you. The plan works until the end of the paid period. If you have not voided a single document with your first payment, you may ask for a full refund of it within 14 days.

30-day pass

If you have not voided a single document with the pass, you may ask for a full refund within 14 days of purchase. Downloading the full list or the CSV alone does not count as use.

A refund ends what that payment bought: the 30 days of a pass, or the month it paid for.